doors Terms of Use

When you open an account on doors, you agree to our terms of use. These terms set out how we operate our platform, what we expect from you as a user, and what rights and responsibilities both of us hold. We designed this document to be clear and straightforward, so you understand what happens when you deposit, play, and withdraw on doors.

Our terms cover account opening, deposit and withdrawal procedures, bonus terms, dispute resolution, and jurisdiction notices. We enforce these terms consistently across all users in all supported jurisdictions. If you have questions about any term, our support team can clarify via the doors platform.

By using doors, you confirm that you have read and accepted these terms. We update these terms from time to time and will notify you of material changes. Your continued use of doors after an update means you accept the new terms.

Account Opening and Eligibility on doors

To open a doors account, you must provide a valid email address, create a password, and complete identity verification. We require your full legal name, date of birth, and a copy of your national ID or passport. We also ask for proof of address—a recent utility bill or official document showing your current residence. These checks are standard KYC (Know Your Customer) requirements that we use to protect your account and comply with regulations.

You must be of legal age to use doors in your jurisdiction. We do not permit minors to open accounts or play on our platform. You are responsible for verifying that your local law permits access to our services. We are available only where applicable law allows.

You agree not to open multiple accounts on doors. If we detect duplicate accounts, we may suspend both and forfeit any funds. You also agree not to use our platform for money laundering, fraud, or any illegal activity. We reserve the right to close your account if we discover violations of these terms.

Our doors Deposit, Withdrawal, and Bonus Policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are added to your account wallet immediately upon confirmation. We set minimum and maximum account preferences to manage risk and comply with regulations. These limits are displayed during the deposit process and may vary by payment method and jurisdiction.

Withdrawals are available to verified account holders. You must complete KYC verification before withdrawing any funds. Withdrawals are processed through the same payment method used for your deposit. Processing times vary by payment method and bank—mobile banking and mobile wallets typically process faster than bank transfers. We do not guarantee specific withdrawal timeframes, as processing also depends on your bank's systems.

We may ask for additional verification before processing large withdrawals to prevent fraud and comply with regulatory requirements. This is a standard anti-money-laundering measure. Such verification may involve additional documentation or a delay in processing. We will inform you of the reason and estimated timeline.

Bonus terms

Any bonus offer on doors comes with specific conditions, such as wagering requirements or time limits. You must read and accept the full terms before claiming a bonus. Bonuses are forfeited if conditions are not met.

Wagering requirement

This is the amount you must bet before withdrawing bonus winnings. For example, a bonus with 30x wagering must be wagered 30 times before you can withdraw. This applies only to bonus funds, not to your cash deposit.

Time limit

Bonuses typically expire after a set period—for example, 7 days or 30 days from claim. If you do not meet the wagering requirement before the deadline, the bonus is forfeited.

We do not permit bonus abuse—such as claiming multiple bonuses in quick succession, using bonus codes not intended for you, or exploiting system loopholes. We monitor accounts for suspicious patterns and will void bonuses and forfeit winnings if we detect abuse. Repeated violations may result in account closure.

Responsible Account Management on doors

You are responsible for managing your own account activity. We encourage you to review your transaction history regularly and to contact us if you spot any unauthorized activity. You control your account password and login details—we never ask for these via email or support messages.

If you lose access to your account, you can reset your password via the doors login page using your registered email. If you forget your email or suspect account compromise, contact our support team. We will verify your identity before resetting access.

We also offer two-factor authentication (2FA) for additional security. You can enable 2FA in your account settings to require a second verification step when logging in. We recommend enabling 2FA, especially if you access doors from public networks or shared devices.

Game Rules and Fair Play on doors

All games on doors—slots, live-dealer tables, and football markets—operate under certified random number generators and live dealer supervision. We do not manipulate outcomes. Slot games display their RTP (Return to Player) and volatility; live-dealer games follow standard casino rules. Football markets are based on real-time event data.

You must play fair. We prohibit use of bots, automated tools, or any method intended to circumvent game rules or exploit platform vulnerabilities. We use automated monitoring to detect suspicious play patterns. Violations result in account closure and forfeiture of any winnings.

Dispute Resolution and Complaints

If you have a complaint or dispute with doors, contact our support team via the platform. We will investigate and respond within 5 to 7 business days. Most disputes are resolved at this level. If you are not satisfied with our resolution, you may escalate your complaint in writing, providing detailed information and supporting evidence.

We commit to fair and transparent dispute handling. However, final decisions on account actions, bonus disputes, and game outcomes rest with doors. We reserve the right to close accounts or void transactions if we determine they violate our terms or applicable law.

Jurisdiction and Governing Law

doors operates in jurisdictions where local law permits. Our services are not available in jurisdictions where online gaming is prohibited. It is your responsibility to confirm that access and use on doors comply with your jurisdiction's law. We do not accept users in restricted jurisdictions, and we reserve the right to close accounts opened from such jurisdictions.

These terms are governed by the law of the jurisdiction in which doors operates. Any legal action or arbitration must be conducted in accordance with that jurisdiction's procedures. By using doors, you agree to submit to this governing law and accept our terms fully.

Contact and Support

For questions about these terms or to report violations, contact our support team via the doors platform. We offer English-language assistance and can clarify any term or policy. We also handle complaints about specific games, payments, or account issues. Support is available to users in Jakarta, Surabaya, Bandung, Medan, and all jurisdictions where doors operates.

By using doors, you acknowledge that you have read, understood, and agreed to these terms in full. We reserve the right to update these terms at any time. Your continued use of doors after an update constitutes acceptance of the new terms.