doors Casino & Sportsbook Data Care

This page describes what we collect when you use doors and how we keep that data protected. We operate doors as a service-first platform. Our focus is on account security, transparent rules, and reliable payment processing. When you open an account on doors, deposit via DANA, e-wallet, mobile banking, or bank transfer, or place a bet during Liga 1 matches, we record certain information — not to sell it, but to verify your identity, process your withdrawal, and comply with local law.

Our commitment is straightforward: we collect only what we need, store it securely, and share it only with the third parties required to run the platform. This policy sets out those details so you understand exactly what happens to your data on doors.

What We Collect and Why

We collect your email address, full name, date of birth, and phone number when you register an account on doors. We ask for these because Indonesian law requires us to verify who you are before you can deposit or withdraw funds. We also collect your residential address and a copy of your national ID or passport — this is part of our Know Your Customer (KYC) process. We do not collect this data to build a marketing profile; we collect it to confirm your identity and prevent fraud.

When you deposit money into your doors account using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, date, and payment method. We keep these records for audit purposes and to help you reconcile your account history. We also log your IP address and device type each time you log in — this helps us spot unusual access patterns and protect your account from unauthorized use.

Every time you place a bet on a football match during Piala Indonesia or the Champions League, or play a live-dealer table, we record the stakes, outcomes, and timestamps. We use this data to calculate your account balance, settle disputes, and provide you with an accurate transaction history. We do not share this betting history with third parties, except where required by law enforcement or a regulator.

Third-Party Processors We Use

Our payment processor handles all mobile banking, local payment, online payment, and bank transfers on our behalf. This processor sees your name, account number, and transaction amount — only what is necessary to move money in and out of doors. We have a data processing agreement with this vendor to ensure they treat your data with the same care we do.

Our hosting provider stores our servers, which hold all your account data. This provider may be located outside Indonesia; we encrypt all data at rest and in transit so that the hosting provider cannot read it even if they access our storage.

We use a customer support platform to log your inquiries about withdrawals, account verification, or technical issues. Our support team can access your name, email, and account ID when you contact us. We do not retain support chat logs longer than one year unless you request a copy or a dispute is ongoing.

Your Rights on doors

You have the right to ask us what data we hold about you. You can request a copy of your full KYC records, betting history, and transaction log by contacting our support team. We will send this to you within fourteen days. You also have the right to request that we correct any inaccurate information — for example, if your address was entered incorrectly during registration.

You can ask us to delete your account and all associated data after a period of inactivity or at any time if you no longer wish to use doors. Note that we may retain some records (such as transaction logs) for up to seven years if required by law or to settle disputes. You also have the right to object to processing of your data for marketing purposes — though we do not market to you based on your betting activity, so this is rarely an issue on our platform.

Cookies and Device Identifiers

When you visit doors via browser or mobile app, we use cookies and similar tracking technology to remember your login status and preferences. These are essential for the platform to function — without them, you would have to re-enter your password every time you reload the page. We do not use cookies to track you across other websites.

Our mobile app may request permission to access your device's unique identifier. We use this to ensure your account remains secure and to prevent account takeover fraud. We do not use device identifiers to track your location or sell data to advertisers.

Data Retention and Deletion

We retain your account information and betting history for as long as your account is active. If you close your doors account, we keep your transaction records for seven years to comply with Indonesian financial regulations and to help settle any disputes. After seven years, we delete or anonymize your personal data unless we have a legal reason to keep it longer.

If you request account deletion before meeting withdrawal conditions or before disputes are resolved, we may retain your data until those matters are settled. We will notify you of any extended retention and explain the reason.

Contact Us About Your Data

If you have questions about how we handle your data on doors, wish to request a copy of your information, or believe we have mishandled your personal data, reach out to our support team. We respond to data inquiries within fourteen days.

Our services on doors are available only where local law permits. We comply with Indonesian data protection rules and do not transfer your data outside the region without your consent and appropriate safeguards. This policy was last updated in the current year and may change as our platform evolves.